I paid $19.95 for the TVK CoolText upgrade and never received it (or instructions for activating it). I went to http://www.tvksoft.com to contact them, but when I click on “contact” or “forums” I get “error: file not found.” I was given a contact at the time of the purchase (hienguyen95@hotmail.com) but got no response from any of the six emails I sent. Any suggestions?